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Terms & Conditions

Thanks for visiting! We sincerely appreciate your order. Please read below for details on placing your order with Discount Surf Company.

In sum, we always recommend to email cs@discountsurfco.com to ensure your item is in stock prior to ordering. We will match any legitimate dealers pricing. Also, we prefer to eliminate a return before it happens, email or text us if you are questioning your size.

If you have any questions about your correct size, please email us at cs@discountsurfco.com.

RETURNS:
Most returns/exchanges are due to getting the incorrect size. If you have a question based on the correct size to order please visit our Size Guide or email us at cs@discountsurfco.com with any other questions. We promise that this will provide a better experience for you and ultimately be more convenient if you order the correct item the first time. Our pictures and descriptions are accurate and prices are competitive. We are fair and honest, if you have any questions at all please contact us and check out our Customer Testimonial Page.

All exchanges/returns will be charged 15% of the product price. The 15% fee will take care of the time processing the return/exchange in addition to shipping the item back to you. You have 30 days from the date of purchase to initiate an exchange or return.

EXCEPTIONS:
-Order Errors: If you received a product incorrectly from Discount Surf Company, in which we made the error, we will be happy to return, refund or exchange the item promptly at no extra cost to you. You have 30 days from the date of purchase to notify us of an order error.
-Warranty Exchanges & Returns: i.e. Manufacturer defects.

WARRANTY EXCHANGES & RETURNS:
Please visit our Warranty Page for more details.

ITEMS IN STOCK:
Although we strive to be sure only products actually in stock are offered for sale online, in rare circumstances it is possible that an item you ordered may be temporarily or permanently out of stock at the time your order is actually processed for shipment. In such cases, items in stock will be shipped and you will be notified of the shipment as stated above. When the out of stock item is again available, it will be shipped separately. You will not be charged any additional shipping cost. If the item is not received in inventory within 30 days, you will be notified and given an opportunity to cancel your order or keep it active. Your credit card will not be charged for the out of stock item until it actually ships.

Thank you, your order is appreciated.

Discount Surf Company
cs@discountsurfco.com

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